BookVault Support
Need help with BookVault? You can find answers in the frequently asked questions and the guides in this documentation.
Contact support
Section titled “Contact support”If you cannot find the answer you need, email lucianoporta@outlook.com. Support is available in English and Spanish.
You can also join the BookVault Discord to ask questions and connect with other readers.
When reporting a problem, please include:
- Your device model and operating system version
- Your BookVault version
- What you expected to happen
- What happened instead
- The steps that reproduce the problem, if known
- A screenshot or error message when it is safe and relevant
Please do not send a complete library backup unless support specifically asks for it and you are comfortable sharing the data it contains.
Common questions
Section titled “Common questions”How do I restore a purchase?
Section titled “How do I restore a purchase?”Open the Unlimited Library screen in BookVault and choose Restore Purchases. Make sure the device is signed in to the same Apple Account used for the original purchase. See Unlimited library for more information.
How do I back up or sync my library?
Section titled “How do I back up or sync my library?”BookVault can synchronize your library through iCloud and create backups you control. See Backup and sync for setup and troubleshooting steps.
How do I import books from another app?
Section titled “How do I import books from another app?”See Import from another app for supported import formats and instructions.
Privacy
Section titled “Privacy”When you contact support, only the information you choose to include is received and used to respond to your request. Read the full privacy policy.